Frequently Asked Questions
-
No. The personalized and wide-ranging nature of our services are not covered by standard insurance plans, therefore we offer a wide range of services to work with many budgets, while also counseling our clients on available financial assistance and other resources.
-
Each client’s needs are unique. We’ll tailor a comprehensive plan that includes services, expenses, planning and research. View our fee schedule and contact us for specific information on costs and billing.
-
We are flexible and available to help where and when you need it most. Client contact ranges from a rotating staff 24/7 during a crisis to once a month wellness checks.
-
Fill out a service inquiry on our Contact page.
-
Yes, travel time is billed at our regular rate and mileage is billed at the current government rate if we are using own vehicles.
-
All of our Care Managers hold master’s degrees in relevant fields, such as social work or nursing, ensuring a high level of expertise that distinguishes Northern Care Advisors from other companies.
-
Yes. Often, we meet in your home, at a doctor’s office or in a coffee shop – whatever is needed.
-
Our services are your choice, and our goal is that you are supported in the best way possible. We will help refer you to another provider if we aren’t a good fit.
-
If you or a loved one is experiencing a life-threatening emergency, call 911. Other immediate options include:
Anchorage Crisis Line:
National Suicide & Crisis Line: 988
You can call us at (907) 865-6977 during business hours to explore if we are the right support to guide you through a crisis. If we are not able to answer, please leave a message and we will get back to you.
-
Your medical records are stored within a HIPAA compliant system of digital and physical records. We have security in place to keep your information private. At the beginning of services, we will discuss our Informed Consent and share how we store data.
-
You can make a payment quickly and securely through our online payment portal. Just click the link, follow the prompts, and enter your payment details—it’s that simple!
